Mercyhealth entered into a partnership with Vitea, an AI governance platform built for healthcare, to bring end-to-end AI visibility, policy enforcement, and accountability across its hospitals and care sites. Vitea’s radical visibility and enterprise governance capabilities enable Mercyhealth to scale AI-driven innovation while maintaining the highest standards of patient safety and data integrity.
In recent years, Mercyhealth has accelerated its investment in technology transformation, expanding its AI capabilities across clinical workflows, patient outcomes, and operational efficiency. As AI use cases have expanded across the enterprise, the health system sought a governance infrastructure that could match the pace of innovation, ensuring every AI application is visible, policy-compliant, and accountable to clinicians, administrators, and patients.
“At Mercyhealth, we’ve always held ourselves to a high bar when it comes to technology and security,” said Ali Olia, Chief Information Officer at Mercyhealth. “But AI introduces a new category of risk that traditional security tools simply weren’t built to address. These are non-deterministic systems — they don’t behave the same way twice — and that requires a fundamentally different approach to governance. Vitea gives us the infrastructure to stay ahead of that risk and continue innovating boldly.”
Vitea’s platform addresses one of the most pressing challenges facing health systems today: rapid AI adoption without the governance infrastructure to ensure it operates safely, consistently, and within clinical and regulatory bounds.
Vitea provides comprehensive visibility into every AI application in use and the control to ensure each operates within policy. The platform deploys more than 100 out-of-the-box healthcare-specific policies, enforced in real time across every prompt and response. Centralized policy orchestration and continuous drift and performance monitoring round out a governance stack built for the clinical, ethical, and compliance demands of healthcare.
For Mercyhealth, which operates across a complex, multi-site environment facing differing AI regulations across multiple states, the ability to govern AI consistently across its footprint was a critical consideration.
“The moment AI touches patient care, the bar for data integrity and accountability goes up significantly,” said Jeremy Colson, Chief Data and Analytics Officer at Mercyhealth. “With Vitea, we have visibility into how our AI applications are performing and the ability to enforce policy across them, so deviations surface early rather than after the fact. For a health system at our scale, that level of oversight isn’t optional.”
The partnership reflects a broader shift in how leading health systems are approaching AI adoption. Rather than treating governance as a compliance afterthought, organizations like Mercyhealth are embedding it into the foundation of their AI strategy. They recognize that trust, transparency, and accountability are essential to realizing the full clinical and operational value of AI.
Shantanu Nigam, CEO of Vitea, said, “Mercyhealth is building and adopting real AI capabilities, both through partners and in-house applications. They understand the risks and they are committed to doing this right for their patients, their staff, and their communities. We built Vitea for organizations like this: forward-thinking teams that want to move fast without leaving governance behind. We are proud to be their partner.”
