A global provider of AI-powered SaaS solutions for document and payment automation, announced that Digital Insure, a digital-first insurance organization in Europe, has selected MHC NorthStar Customer Communications Management (CCM) as part of its broader technology modernization initiative.
Digital Insure is replacing its homegrown legacy system for document generation with MHC’s enterprise-grade CCM software, hosted in its private Amazon cloud. The move supports greater operational resilience, regulatory compliance readiness, and day-to-day efficiency for operational teams.
Modern Implementation with Regional Expertise
To support this initiative, MHC NorthStar CCM is being implemented with the templates, data model, supporting assets, and workflow needed to support a modern, governed communications environment. Dialog Group supports the engagement as an authorized reseller of MHC, bringing local delivery, migration, integration expertise, and experience supporting EU regulatory requirements such as the European Accessibility Act (EAA) and the Digital Operational Resilience Act (DORA).
Why Digital Insure Selected MHC
MHC was selected over two competing solutions that were also trialed. One alternative was viewed as more complex to implement and operate, while another was seen as too limited to support core application needs. MHC NorthStar CCM stood out for its combination of enterprise-grade capability, day-to-day usability, and fit for regulated communications in the European market, including support for EAA and DORA compliance.
MHC’s security and governance practices, including SOC 2 Type II, helped validate the platform’s enterprise-ready foundation. In evaluation sessions, operational stakeholders confirmed that MHC NorthStar CCM was intuitive for non-technical teams, helping reduce adoption risk during a critical transformation program. In addition, the solution’s pre-composition accessibility approach, combined with Dialog Group’s regional delivery, migration, and integration expertise, further reinforced confidence that the solution could support Digital Insure’s accessibility and resilience requirements in the European market.
“We’re proud to support Digital Insure as it modernizes its communications environment for a more resilient and regulated future,” said Mark Petoskey, Chief Sales Officer at MHC. “This engagement reflects the need for solutions that combine enterprise capability, usability, and governance in a way that helps operational teams move with greater speed and confidence.”
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