NTT DATA, a global leader in AI, digital business and technology services, has been recognized as a Market Shaper in the inaugural Gartner® Emerging Market Quadrant for Physical AI Services – Established Vendors. The report evaluates 27 providers in the emerging Physical AI Services (PAIS) market.
NTT DATA helps organizations deploy and manage Physical AI across manufacturing, transportation and logistics, energy and utilities, smart cities and other real-world operational environments. Its fully managed Edge AI platform, introduced in July 2024, brings AI closer to where work happens, allowing machines, sensors and other connected assets to respond in real-time.
“Physical AI is transforming how organizations operate across industries, but success depends on deploying it securely and safely,” said Shahid Ahmed, Head of Edge Services, NTT DATA, Inc. “NTT DATA’s comprehensive portfolio of Physical AI solutions helps clients build more intelligent operations that improve productivity, strengthen operational performance and deliver measurable business value.”
“NTT DATA’s Physical AI story is grounded in applied innovation,” said Pietro Scarpino, Head of Applied Innovation for NTT DATA. “Our Global Innovation Center experiences showcase physical AI solutions, while production examples – such as Private 5G-enabled robotics and edge AI – prove how ideas move from demonstrations to real-world operations.”
NTT DATA’s comprehensive Physical AI services and solutions include:
- Edge intelligence that brings AI closer to machines, sensors and workflows for real-time decision making.
- Private 5G and advanced wireless connectivity to securely connect and coordinate AI-enabled systems.
- Simulation, robotics and digital twins to design, test and orchestrate physical AI systems.
- Lifecycle governance and observability to monitor, validate, update and continuously improve AI models and autonomous operations.
- Enterprise-scale production and managed services spanning infrastructure, connectivity, design engineering, cybersecurity, IT/OT integration, change management and ongoing operations to help clients scale to production while reducing complexity, risk and cost.
NTT DATA is already applying these capabilities across client environments. Examples include Private 5G-connected autonomous vehicles, machines and robots; quadruped robots for industrial inspections; AI-powered real-time anomaly detection; digital twin-based crack detection; and shop-floor task verification to improve operational efficiency and quality.
The company also works with a broad ecosystem of global technology providers and innovative startups to help clients deploy Physical AI at scale.
Most recently, NTT DATA and Hyster-Yale Materials Handling announced a breakthrough physical AI solution that embeds intelligence directly into manufacturing to enhance quality assurance, improve efficiency and deliver measurable impact on the factory floor.
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Gartner, Emerging Market Quadrant for Physical AI Services — Established Vendors, By Katie Gove et. al, 8 June 2026
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