Apple Roadside Assistance via Satellite Launches in Australia
Infobip is supporting Apple’s Roadside Assistance via satellite feature through Australian Motoring Service (AMS), bringing enhanced emergency support to drivers across Australia. The service allows users with iPhone 14 or later to request roadside help and communicate with AMS even in areas without cellular coverage.
Given that large parts of regional and remote Australia experience poor or no mobile reception, this innovation addresses a critical safety gap. As a result, stranded drivers can now access assistance in isolated highways, national parks, and mountainous regions where traditional networks may fail.
How Roadside Assistance via Satellite Works
By integrating Apple’s Roadside Assistance via satellite with Infobip’s Cloud Contact Center platform, AMS ensures seamless communication between motorists and support teams. Instead of relying solely on terrestrial networks, the solution leverages satellite connectivity to maintain communication during emergencies.
Key features include:
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Alternative connectivity: Maintains communication when cellular networks are unavailable or disrupted.
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Precise location sharing: Enables accurate GPS-based positioning, helping response teams quickly locate drivers in distress.
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Two-way text communication: Allows essential messages between motorists and roadside assistance providers.
Therefore, drivers gain faster, more reliable access to help when they need it most.
Strengthening Driver Safety Across Remote Regions
According to the Australian Government, many regional and remote areas lack consistent mobile coverage. Consequently, roadside assistance has traditionally been difficult in these regions. However, Apple’s Roadside Assistance via satellite significantly reduces that risk.
AMS leadership emphasized that safety remains the organization’s top priority. By adopting this satellite-enabled service, the company strengthens its commitment to protecting drivers nationwide.
At the same time, Infobip highlights how cloud-based messaging infrastructure can overcome geographic barriers. By combining satellite connectivity with scalable communication tools, the partnership delivers dependable support regardless of location.
A Major Step Forward in Automotive Safety
Overall, this integration represents a meaningful advancement in automotive safety and customer service in Australia. It not only expands emergency access but also improves response accuracy and efficiency.
As satellite-enabled features become more widely adopted, services like Apple’s Roadside Assistance via satellite are expected to play a growing role in safeguarding drivers across challenging and remote environments.
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