8×8 KCOM partnership is set to transform enterprise communications in the UK. Through this collaboration, enterprise and public sector organizations can now access secure, high-availability unified communications and contact center services backed by carrier-grade infrastructure.
The agreement brings together KCOM’s trusted UK carrier network and the 8×8 Platform for CX. As a result, businesses gain voice, collaboration, contact center, and AI-powered capabilities within a single cloud platform.
Carrier-Grade Infrastructure Meets Unified Communications
At the core of this 8×8 KCOM partnership is reliability. The 8×8 Platform for CX runs directly on KCOM’s infrastructure. Therefore, customers benefit from greater performance, resilience, and control.
Unlike solutions that depend on third-party carrier connectivity, this integrated model reduces complexity. In addition, it strengthens service continuity for mission-critical environments.
KCOM supports around 8,000 enterprise customers across public and private sectors. These include hospitals and emergency services, where reliability and security are essential.
Secure and High-Availability Contact Center Services
Security and trust remain central to the new offering. By combining unified communications with advanced contact center technology, the solution enables organizations to modernize operations while protecting sensitive data.
Moreover, AI-powered capabilities enhance customer engagement. Businesses can improve response times, streamline workflows, and deliver consistent experiences across channels.
For KCOM, the collaboration expands its enterprise portfolio. It now offers a fully integrated, end-to-end solution that connects network infrastructure, communications tools, and customer experience capabilities in one platform.
Supporting UK Enterprises and Public Sector Innovation
The partnership also marks the beginning of joint go-to-market initiatives across the UK. Coordinated sales enablement and customer engagement efforts will support wider adoption.
Over the coming year, KCOM plans to extend its contact center offerings. At the same time, the companies will address a broader range of enterprise and public-sector use cases, including AI-driven customer engagement.
Ultimately, the 8×8 KCOM partnership provides UK organizations with a secure, scalable, and resilient communications platform designed to meet evolving business and regulatory demands.
Read Also: YVL Capital Partners Officially Launches in Dubai After Strong MENA Momentum
