Metapack, a leading intelligent delivery platform, has introduced a new suite of AI-powered delivery data tools designed to give retailers greater control and clarity over fulfilment operations. The announcement was made at The Delivery Conference 2026, where the company unveiled innovations aimed at improving delivery reliability and protecting revenue.
As fulfilment networks grow more complex and customer expectations rise, retailers need real-time visibility into performance. Therefore, Metapack’s latest AI-driven capabilities focus on predictive insights, faster reporting, and smarter checkout experiences.
AI-Powered Delivery Data Tools for Smarter Decisions
The new capabilities allow retail teams to access delivery insights instantly and act before issues affect customers. Instead of navigating multiple dashboards, users can now rely on intelligent automation and plain-language queries.
Key features include:
Ask Metapack
This tool enables teams to ask questions in plain English and receive immediate answers. It filters data automatically, highlights relevant KPIs, and adapts to business terminology. As a result, even non-technical users can explore delivery performance without relying on complex reports.
Predict with AI
This feature identifies deliveries likely to miss expected dates. Consequently, teams receive early warnings and can adjust carrier or fulfilment strategies before customer satisfaction is impacted.
Build with AI
Retailers can generate custom reports and visualisations using simple prompts. These insights can be tailored to specific roles or priorities. Moreover, teams can reuse reports without requiring dedicated BI support.
Intelligent Checkout Enhances Customer Trust
In addition to analytics tools, Metapack introduced Intelligent Checkout, an embeddable solution that presents validated delivery options during checkout. It suggests fulfilment locations aligned with business priorities while maintaining transparency for customers.
Because checkout is a critical conversion point, accurate delivery promises help reduce cart abandonment and improve trust. This capability strengthens operational efficiency while protecting the customer experience.
Retailers Increasing AI Investment in Delivery Operations
According to Metapack’s latest Ecommerce Delivery Benchmark Report, 90% of global retailers plan to increase AI investment to optimise operations. Therefore, these AI-powered delivery data tools arrive at a crucial time for the industry.
“Retailers are facing more complexity than ever, and clarity has never been more critical,” said Emma Clarke, Senior Director of Product at Metapack. “With these new intelligence tools, we are enabling teams to understand performance quickly, identify risks earlier, and make informed decisions that strengthen delivery reliability.”
Continued Innovation in AI and Carrier Connectivity
Over the coming months, Metapack plans to release additional AI-powered capabilities to help retailers analyse delivery trends and detect recurring operational issues. These enhancements build on the company’s strengths in carrier connectivity, data normalisation, and operational reliability.
As AI adoption accelerates in ecommerce logistics, Metapack’s innovations position retailers to move from reactive problem-solving to proactive performance management.
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