x-hoppers, the trailblazing AI-powered retail communication platform, today announced its debut into the French market with a soft launch at Tech for Retail 2024, Nov. 26-27. Building on a successful rollout across the US and UK, x-hoppers is now set to help French retailers address pressing industry challenges, from theft reduction to workforce retention, while enhancing the in-store experience to meet today’s evolving customer expectations.
“At x-hoppers, our mission is to support the people who bring retail to life, both the teams on the floor and the customers they serve”
Retailers across France face mounting challenges, with annual shrinkage losses now reaching €7.3 billion, driven by shoplifting and theft exacerbated by inflation and economic pressures (source: Crime & Tech). Combined with a 37% employee turnover rate, these issues highlight the urgent need for efficient, AI-driven solutions that support both store associates and customers (source: BCG).
Through its proprietary AI Video Alert (AIVA) system, x-hoppers provides an all-in-one solution, seamlessly integrating with existing CCTV setups to detect and instantly alert staff to suspicious behavior. As the first platform to combine cloud capabilities and hardware into a unified retail communication tool, x-hoppers offers an unmatched approach to security and operational efficiency. In U.K. trials, AIVA reduced shrinkage by up to 60%, saving stores like Tenby Stores approximately £26,000 annually, revolutionizing security with real-time, responsive AI (sources: Tenby Stores and x-hoppers).
Recognizing the importance of workforce stability, x-hoppers also includes an AI-driven assistant offering hands-free access to training and product knowledge, reducing onboarding time by up to 50%. Additionally, over half of French consumers prefer digitally enhanced in-store shopping, x-hoppers’ smart call points and communication tools empower associates to deliver a seamless, efficient customer experience that fosters trust.
“At x-hoppers, our mission is to support the people who bring retail to life, both the teams on the floor and the customers they serve,” said Ian Rowan, CEO, x-hoppers. “Introducing this solution in France at Tech for Retail 2024 offers a unique opportunity to demonstrate how x-hoppers can help stores cut losses, streamline operations and elevate the in-store experience. France is a recognized leader in retail innovation, and we’re excited to connect with forward-thinking leaders ready to embrace the future of retail.”
Attendees at Tech for Retail can experience x-hoppers firsthand at Booth F39, where Ian Rowan and Giles Guiral, Country Manager, will provide live demonstrations and exclusive interviews on:
- AI-Powered Theft Prevention: Utilizing AIVA for real-time detection and alerts, cutting shrinkage by up to 60%.
- Employee Training and Retention: AI-driven tools for hands-free support and training, enhancing employee satisfaction and reducing onboarding time.
- Enhanced Customer Experience: Smart call points and streamlined communication tools ensure rapid, high-quality service for customers.
