NICE today announced NiCE World 2026, taking place June 8–10 at the Walt Disney World Swan and Dolphin in Orlando, Florida.
NiCE World is for enterprises that are moving past AI experimentation and into execution at scale. At this year’s event, NiCE will unveil groundbreaking advances to its CX AI platform and agentic AI portfolio, giving attendees a front-row view of where enterprise CX is heading.
Leaders from Citi, Hyatt, Fabletics, Aetna, BritishTelcom, Geico, Lowe’s, Nationwide and 25+ other organizations will join 2,500+ CX and technology leaders, alongside NiCE’s strategic partners including Accenture, AWS, Concentrix, Deloitte, Pindrop, PwC, ServiceNow and Snowflake to share how they are using AI to automate self-service, orchestrate customer journeys, and improve workforce performance.
Keynotes from NiCE CEO Scott Russell, President of Product & Technology Jeff Comstock, and Chief AI Officer Philipp Heltewig will outline NiCE’s CX AI platform and vision, while customer-led sessions provide the operational detail behind real-world deployments.
The three-day agenda spans 150+ sessions across strategy, architecture, and execution, with hands-on AI labs, EDU training, and an AI Agent Factory where attendees build and certify a working AI agent before leaving Orlando.
“AI isn’t an add-on to customer experience; it’s the intelligence powering it,” said Scott Russell, CEO of NiCE. “The focus now is execution at scale. NiCE World is where leaders come to see what that looks like in practice— deploying AI with precision, governing it with confidence, and delivering real business impact. This is where the future of customer experience comes to life.”
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