SANDSIV, a leader in AI-powered experience management solutions, is proud to announce the launch of Insight Narrator, a groundbreaking enhancement to the sandsiv+ Voice of the Customer and Voice of Employee platform. This innovative analytics tool offers instant feedback summaries and personalized recommendations, empowering managers with actionable insights to make informed decisions quickly and effectively.
Federico Cesconi, CEO of SANDSIV, explains, “At SANDSIV, our goal is to make life easier for our clients by making customer and employee experience management more accessible. Insight Narrator is a testament to our commitment to providing tools that enable organizations to take control of their CX delivery effectively.”
Insight Narrator is a key component of the sandsiv+ AI suite, utilizing advanced Large Language Model technologies to transform individual feedback into actionable insights on specific topics and trends. It provides rapid decision intelligence, enabling organizations to respond swiftly to customer and employee feedback. For CX consultants, it enhances internal capabilities and streamlines client project management, boosting both efficiency and effectiveness.
“Extracting insights from unstructured data has long been a complex and labor-intensive task for CX teams,” says Karl Warnsing, Product Manager at SANDSIV. “With Insight Narrator, we’re revolutionizing productivity and enabling faster, more empathetic customer resolutions through accessible, actionable information.”
Key Benefits of Insight Narrator:
- Simplified Data Visualization: Read through narrations of complex graphical data to gain a concise understanding of Co-Occurrence and Correlations of topics.
- Pro’s & Con’s Recommendations: Receive actionable recommendations to drive meaningful enhancements.
- SWOT Analysis: Conduct comprehensive SWOT analyses to support strategic decision-making.
- Optimized Journey Mapping: Enhance customer satisfaction and retention through refined journey mapping.
SANDSIV’s AI models, available both in the cloud and on-premises, adhere to the highest security standards to ensure robust protection of customer and employee data.
