ASPEED Technology, a leader in 360-degree immersive remote management solutions, along with its subsidiary Cupola360, has partnered with Sigurd Microelectronics Corporation, a leading semiconductor packaging and testing company, to introduce an innovative customer immersive remote factory tour solution for the semiconductor packaging and testing industry. Leveraging ASPEED and Cupola360’s Cupola360 immersive panoramic cameras and visual remote management platform, this solution facilitates remote customer audits and tours of factory production lines, assisting Sigurd in providing even more comprehensive backend semiconductor manufacturing services.
Sigurd has been committed to promoting intelligent upgrades in its factories in recent years, actively introducing innovative technologies to enhance service quality and customer satisfaction. ASPEED and Cupola360’s panoramic smart visual remote management solution involves the extensive deployment of Cupola360 panoramic cameras throughout the factory, connecting the entire space for real-time remote patrol and inspection. This system can instantly display production data on-site. Customers, factory managers, and auditors can conduct remote factory patrols, project discussions, and process introductions without physically entering the production lines. This approach reduces travel costs and carbon footprints while minimizing the risk of interference and contamination from personnel entering the production lines. The immersive visual advantage of Cupola360 offers customers real-time production images and data that are superior to those available on physical production lines, significantly enhancing the efficiency and quality of customer factory tours. Additionally, it makes it easier for customers to track the progress of their production projects.
“For many industries, customer factory visits are essential. However, in the past, there was a lack of advanced technology to replace physical visits. Now, with the Cupola360 immersive remote factory tour solution, the cumbersome process of production line access control is eliminated, significantly enhancing the customer tour experience and efficiency. This solution also helps customers keep track of the production site status and related data in real time, effectively improving project tracking and management efficiency. Sigurd, with numerous international clients, places great importance on its commitment to customer rights and satisfaction. The management team, with great foresight, has actively implemented this system, greatly enhancing customer trust.” said CJ Hsieh, COO of ASPEED Technology.
“In response to the changes in industry and work patterns in the post-pandemic era, remote factory tours have become an important trend. Existing factory inspections and customer visits require a large amount of manpower for on-site patrol and inspections, and the process is cumbersome. Frequent entries to the production lines affect production efficiency. Sigurd places great importance on customer satisfaction and the protection of their interests, and the Cupola360 panoramic smart visual remote management solution effectively addresses the pain points of existing inspections, audits, and tours, significantly improving operational efficiency, enhancing site safety, and increasing customer satisfaction and adoption speed. Together, we create greater value for our customers.” said Tsan-Lien Yeh, General Manager and COO of Sigurd. This solution has already been successfully implemented at Sigurd’s Beixing and Zhongxing factories and will continue to expand to other factory applications across various industries in the future.
