Customer Experience

Techseriesinsight > Blog > News > Customer Experience

July 17, 2023
Business Wire
Customer Experience

eDreams ODIGEO Heightens Measures to Protect Consumers Hit by Travel Disruptions

eDreams ODIGEO, one of the world’s largest online travel companies, today revealed a comprehensive set of proactive measures implemented across the Company to protect consumers. These commitments are focused...

July 4, 2023
PRNewswire
Cloud, Customer Experience

Morgan Motor Company goes live with upgrade to IFS Cloud to drive efficiencies and enhance customer experience

IFS, the global cloud enterprise software company, today announced that British sports car manufacturer, Morgan Motor Company, has gone live with the IFS Cloud ERP software solution as it...

June 26, 2023
Business Wire
Cloud, Customer Experience

NICE Announces Launch of CXone as an Industry First EU Sovereign Cloud CX Platform

NICE (Nasdaq: NICE) today announced that the full power of CXone is available as an EU Sovereign Cloud Platform. CXone is the industry leading CX cloud platform with unmatched scalability, reliability...

June 15, 2023
PRNewswire
Cloud, Customer Experience

Updating legacy systems, delivering a richer CX and attracting talented workers: Telecoms reveal biggest challenges and top digital priorities in IFS research

IFS, the global cloud enterprise software company, today announced results of its global State of Service research study* of Communication Service Providers (CSPs) which uncovers the biggest field service...

June 13, 2023
PRNewswire
Artificial Intelligence, Customer Experience

Birdeye and Google extend partnership to transform Digital Customer Experience with Google AI

Birdeye, a leading provider of reputation management and digital customer experience solutions, has expanded its long-standing premier partnership with Google Cloud to offer businesses an innovative way to manage...

June 13, 2023
PRNewswire
Artificial Intelligence, Customer Experience

Happiest Minds Technologies recognized as a ‘Major Contender’ for Low-Code application development services in Everest Group’s Peak Matrix® 2023 assessment

Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a ‘Born Digital. Born Agile’, Mindful IT Company today announced that it has been recognized as a ‘Major Contender’ for low-code application development services...

May 4, 2023
PRNewswire
Advertising & Promotion, Customer Experience

DISQO CX INSIGHTS: DAILY PODCAST LISTENERS PAY MORE ATTENTION TO PODCAST ADS VERSUS OTHER ADS

Customer experience (CX) platform DISQO released new insights about podcast advertising in its report, “Proving the Power of Podcast Ads.” DISQO found that forty-five (45%) of daily podcast listeners pay more...

April 25, 2023
PRNewswire
Customer Experience

Infosys Launches the Live Operations Platform in Collaboration with ServiceNow to Boost Customer Experience for Telecom Providers

Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced its collaboration with ServiceNow, a leading digital workflow company, to launch the Infosys Live Operations platform, aimed...

April 18, 2023
PRNewswire
Customer Experience

New Eagle Eye Report Reveals How Inflation and Consumer Behaviors are Shaping the Future of Grocery Loyalty Worldwide

Rising inflation, a continuing cost-of-living crisis and evolving consumer expectations and behaviors are presenting retailers with both significant challenges and new opportunities, according to a new loyalty survey report...

March 14, 2023
PRNewswire
Customer Experience

Cognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience

Cognizant (Nasdaq: CTSH) today announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in Wolfsburg, Germany, to transform VWG Ireland’s digital customer service landscape. Cognizant...